All returns must be authorized. Items returned without prior authorization will not be accepted. Call toll-free 800-783-6664 to obtain a Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured.
New Equipment Returns : New equipment may be returned for warranty repair/exchange to us within thirty (30) days of the purchase date if proven to be defective. After thirty (30) days, returns will be handled directly by the manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be accepted only if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.
Used Equipment Returns : Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty. Warranty period is stipulated in our written quotation and/or your Purchase Order. At our discretion we will repair, replace or credit the price paid for the unit.
Non-Defective used equipment will typically not be accepted for return unless a prior right-of-refusal period has been agreed in writing with your Account Manager.